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KORE Insights
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KORE Insights

Seattle Sounders

Bringing it All Together: How Seattle Sounders Built a Best-In-Class CRM Ecosystem to Drive a Better Fan Experience

Preview:
In the spring of 2021, the Sounders implemented one of KORE’s 2nd generation CRM-integrated products, Ticketing, to take advantage of Salesforce’s built-in functionality and incorporate their web chat and text third-party apps. They also began working with KORE’s Planning & Insights (KPI) team to build these customizations within their CRM. Employing the 2nd generation Ticketing product and collaborating with KPI, the Sounders built the most sophisticated and integrated Salesforce ecosystem in the sports industry to deliver effective customer interactions.

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KORE Planning and Insights (KPI)

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